Shipping & Returns

Chavela Terms and Conditions

Please read these Terms and Conditions ("Terms and Conditions") carefully prior to making an online purchase from Chavela ("Chavela," "we," "us" or "our") through our website, WWW.SHOPCHAVELA.COM (the "Site"). By purchasing items through the Site, you agree to be bound by these Terms and Conditions and our TERMS & CONDITIONS, which are incorporated by reference. If you do not agree to all the terms and conditions set forth in these Terms and Conditions, do not purchase any items through the site.

We reserve the right to change or modify these Terms and Conditions at any time and in our sole discretion. If we make changes to these Terms and Conditions, we will post the amended Terms and Conditions to the Site and update the "Last Updated" date above. We encourage you to review these Terms and Conditions prior to making any purchase through the Site to ensure that you understand the terms and conditions that apply to your purchase.

Ordering

The moment you click "Place order" and the receipt is displayed on your screen, you are bound by your offer, however, please see "Returns, Exchanges & Refunds".

The receipt you receive is an automated acknowledgement that means we have received your submitted order. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your order after you have received the automatic acknowledgement.

If we accept your order, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent.

If you made an error when placing your order, please contact us at sales@shopchavela.com we will be happy to assist you. However, please always make sure to review your order before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information or change or delete items in your shopping bag.

 

 

Product Image

The product images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors, but it may vary in different computer screens, mobile devices or printers.

 Availability and Pricing

 All items offered for sale through the Site are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item.

The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. All prices are shown in U.S. dollars and applicable Taxes (as defined below) and other charges, if any, are additional. All prices are subject to change without notice.

We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

Sales and Use Tax

All prices on products, shipping charges and other services do not include sales and use taxes. You are responsible for any sales, use, duty, or other governmental taxes or fees ("Taxes") due with respect to your purchase of items through the Site. We will present an estimate of Taxes to be collected at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual taxes charged may be adjusted from the amount shown at checkout.

Payments

By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you would like to change, or update payment information associated with your account on the Site, you can do so at any time by sending an email to us at sales@shopchavela.com. If any of the items in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the items that are included in the shipment.

Shipping and Handling

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location.

Returns, Exchanges and Refunds

No returns, exchanges or refunds accepted, we want you to be completely happy with the items you order from us, If for any reason you are not satisfied or have an issue with your order, please contact us.

 

Errors

We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that the descriptions, pricing or other information on the Site is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel your order and refund any amount charged.

Please note that:

• If the correct price of an item you purchase through the Site is lower than our stated price, we will charge you the lower amount when your order is shipped.
• If the correct price of an item you purchase through the Site is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 7 days, we will cancel your order and notify you of such cancellation.